Services are provided on fixed monthly, term-wise, or annual subscription cycles. Once a dedicated institutional portal, cloud storage, and server resources are activated for your school, the subscription cannot be cancelled or refunded for the ongoing billing period.

To ensure 100% satisfaction before onboarding, we provide tailored live demos and an evaluation trial using your school's classes, certificate formats, and fee structures. As schools make informed purchase decisions after trial, payments made are considered non-refundable.

In the rare circumstance of a critical platform disruption directly attributable to our infrastructure lasting beyond 7 consecutive working days, verified institutions may request a pro-rata billing credit adjustment toward their subsequent renewal cycle.

Institutions wishing to discontinue services upon cycle completion must provide written notice at least 15 days prior to their next renewal date. Upon scheduled non-renewal, complete institutional student archives and data exports are safely handed over to school authorities.